FAQ

Heathergems is a range of natural jewellery and gifts made with Scottish heather in Scotland. Heather is collected near Pitlochry and then dried, compressed and turned into our unique items.

Yes. When placing an order you can specify a different delivery address from where you live and your payment card is registered. You can have it delivered directly to family or friends. If you are sending an item as a gift we will not send a copy of the invoice so that the value of the gift is not shown to the recipient. We are also happy to include a small gift card with your own personal message, please write your gift message in the Special Instructions Box at order checkout.

Every Heathergem item is unique. No two are exactly the same so each single piece is individual.

We cannot guarantee that the colours you see on the website are the actual colours you will receive. If you ask for specific item colours we will look for pieces as near as possible to your request. Please use the Special Instructions Box at order checkout stage to specify individual colours and we will do our best to match.

We support pricing in UK Pounds £, US Dollars $ and Euro €

We pride ourselves on fast delivery here at Heathergems, shopping 92% of orders on the day the order is received.

Once your order has been despatched from Heathergems we issue you a Tracking Number on your Delivery Confirmation email. When you order has left the UK you use your own countries Postal Service website for local delivery tracking.

Credit cards are charged at the time of the order, before your order is shipped. You will receive notification by e-mail when the payment is approved and then another email when your package has left our building.

If your orders is taking longer than it should to arrive, please allow 28 days from date of shipping then contact us by email at sales@Heathergems.com and we will begin our delayed delivery investigation procedure, thank you.

We are normally open in Pitlochry, Scotland Seven Days a Week from 9am till 5pm. During the Summer months we may open extended hours, and in Winter may close some Sundays so please see Visitor Centre Page for up to date details.

Please do not immerse your jewellery in water or wear whilst bathing, showering or swimming.

Do not allow jewellery to come in contact with hairspray, makeup, perfume and substances containing corrosive chemicals. Also affected by perspiration.

Our jewellery needs to be cleaned on an on going basis to keep it looking its best.

To clean sterling silver and silver plated fittings use a silver cloth and gently rub.

Do not subject your jewellery of gifts to any undue stress or pressure.

We have many retail partners throughout Scotland, a limited number in England and  some overseas stockists. Please see our Main Stockists Page for more information.

Yes, your personal information is securely stored in our Ecommerce database.

We sustainably source all of our Heather locally from moors near Pitlochry in Scotland.

Please view our returns policy page.

The colours are dyed using natural dyes.

If you forgot your password, you can retrieve it by clicking on the Forgot Password in our members area.

No, absolutely not. We do not sell, trade, or share any of your information with anyone under any circumstances.

Yes, your personal information is securely stored in our Ecommerce database. You have the option to make this information available for future orders when logging in, so you do not have to re-type all your details when you come back to shop with us again.